Welcome to EA Collectibles. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased through our online store. We are committed to providing clear and transparent shipping practices in compliance with the Consumer Protection Act (CPA) of Ontario and Shopify's policies.
Order Processing: All orders are processed on in-stock items within 1 day (excluding weekends and holidays) after receiving your order confirmation email.
Delays: If there is a significant delay in processing your order, we will notify you via email or phone.
We offer the following shipping options:
Standard Shipping (Canada Post): 5 - 10 business days
Express Shipping: 2 - 5 business days
Local Pickup: Available for customers within London, Ontario. If the item is in stock, local pickup is available the same day.
Delivery times are estimates and may vary depending on external factors such as carrier delays, weather, and public holidays.
Shipping costs will be calculated and displayed at checkout.
Shipping fees are taxable as per applicable laws.
Promotional offers or free shipping may apply to qualifying orders as indicated on our website.
Mandatory insurance is required for all online orders to ensure your purchase is protected during transit.
The cost of insurance will be calculated and displayed at checkout.
Once your order has shipped, you will receive a tracking number via email.
You can track your order through our carrier’s website or via the link provided in the email.
Customers are responsible for providing accurate and complete shipping information at the time of purchase.
We are not liable for delays or failed deliveries caused by incorrect or incomplete address details.
Lost Packages: If your package is lost in transit, please contact us at 226-270-2571 within 3 days of the estimated delivery date. We will work with the carrier to resolve the issue.
Damaged Packages: If your package arrives damaged, retain all packaging materials and the damaged items. Contact us immediately at ea.collectibles.service@gmail.com with URGENT in the subject line and photos and a description of the damage.
For information on returns and refunds, please refer to our Returns and Refunds Policies
This Shipping Policy complies with the Consumer Protection Act (CPA) of Ontario, ensuring that all shipping-related terms, including costs, timelines, and responsibilities, are communicated clearly to our customers.
If you have any questions or concerns about this Shipping Policy, please contact us:
Email: ea.collectibles.service@gmail.com
Phone: 226-270-2571
Address: 410 Third Street, London, Ontario, N5W 4W6
Thank you for choosing EA Collectibles. We appreciate your trust in our services.