Some items in our store, such as collectible figurines, exclusive trading cards, or limited-edition items, may be offered to you as a subscription, a pre-order, or on a try-before-you-buy basis. This cancellation policy outlines how you can change or cancel these types of purchases.
When you purchase a subscription, you'll receive repeat deliveries based on the subscription duration and frequency you select.
Your payment details will be stored securely, and you'll be charged for each delivery unless you choose to pay in advance. You can update or remove your payment details at any time through your account settings or by contacting our customer service team.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it by providing at least 7 days' notice before the renewal date.
If you want to cancel or change your subscription, you can do so at any time. Your order confirmation emails contain links to your order, allowing you to manage your subscription from there.
See our [Returns Policy] for more details on returns and refunds.
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory.
We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. Customers will be notified via email before the remaining payment is charged to their account.
You can cancel a partially paid pre-order that has not yet been fulfilled.
If the order has been fulfilled, you cannot cancel it, but you can request a full or partial refund. See our [Returns Policy] for more details on returns and refunds.
When you purchase a try-before-you-buy item, we authorize your payment method before fulfilling the order.
You will have up to 14 days to decide if you want to keep the item.
Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.
For further assistance, please contact us at:
Email: ea.collectibles.service@gmail.com
Phone: 226-270-2571